Privacy Policy

Effective Date: October 26, 2023

Care Nova AI ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website carenovaai.com (the "Website") and utilize our services. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information. By accessing or using our Website and services, you signify your understanding and acceptance of the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1. Personal Information Provided by You

We collect personal information that you voluntarily provide to us when you interact with our Website, register for an account, subscribe to newsletters, submit inquiries, or utilize our services. This may include:

Contact Information: Name, email address, postal address, telephone number.
Professional Information: Company name, job title.
Account Information: Usernames, passwords, and other credentials used to access our services.
Correspondence: Information contained in any communication you send to us, such as inquiries, feedback, or support requests.

1.2. Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing activity. This data helps us understand how our Website is used and allows us to enhance your experience. This information may include:

Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
Device Information: Information about the device you use to access our services, such as device identifiers and mobile network information.

2. How We Use Your Information

We utilize the collected information for various legitimate business purposes, including:

2.1. To Provide and Maintain Our Services

Operating, providing, and maintaining the Website and our services.
Managing your account and providing customer support.
Processing transactions and fulfilling service requests.

2.2. To Improve and Personalize Our Services

Analyzing usage trends to enhance the functionality and user experience of our Website.
Developing new products, services, features, and functionality.
Personalizing content and recommendations based on your preferences.

2.3. For Communication Purposes

Responding to your inquiries, comments, or requests.
Sending you administrative notices, technical alerts, and security updates.
Providing you with marketing and promotional materials, where permitted by law and in accordance with your preferences.

2.4. For Security and Legal Compliance

Detecting, preventing, and addressing fraud, abuse, and security incidents.
Enforcing our terms and conditions and other policies.
Complying with applicable legal obligations, regulatory requirements, and legal processes.

3. Cookies and Similar Technologies

3.1. What are Cookies?

Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

3.2. How We Use Cookies

We use cookies and similar tracking technologies (such as web beacons and pixels) to:

Operate Our Website: Essential cookies enable core functionality.
Analyze Website Traffic: Understand how users interact with our Website to improve its performance and design.
Personalize Your Experience: Remember your preferences and settings.
Conduct Marketing Activities: Deliver relevant advertisements and track campaign effectiveness.

3.3. Your Choices Regarding Cookies

Most web browsers are set to accept cookies by default. You typically have the option to set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our Website may not function properly.

4. Sharing Your Information

We may disclose your personal information in the following circumstances:

4.1. With Service Providers

We engage third-party service providers to perform functions on our behalf, such as hosting, data analysis, payment processing, customer support, marketing, and security. These providers are granted access to your personal information only to the extent necessary to perform their services and are contractually obligated to maintain confidentiality.

4.2. For Legal Reasons

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

Comply with a legal obligation or governmental request.
Protect and defend the rights or property of Care Nova AI.
Prevent or investigate possible wrongdoing in connection with our services.
Protect the personal safety of users of the service or the public.
Protect against legal liability.

4.3. Business Transfers

In the event of a merger, acquisition, asset sale, or other business transaction involving Care Nova AI, your personal information may be transferred as part of the assets. We will notify you of any such change in ownership or control of your personal information.

4.4. With Your Consent

We may share your information with third parties when we have obtained your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, accounting, or reporting requirements). When your personal information is no longer needed, we will securely delete or anonymize it.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights concerning your personal information:

Right of Access: To request a copy of the personal information we hold about you.
Right to Rectification: To request correction of inaccurate or incomplete data.
Right to Erasure: To request the deletion of your personal information, subject to certain exceptions.
Right to Restriction of Processing: To request that we limit the way we use your data.
Right to Data Portability: To receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object: To object to our processing of your personal information in certain circumstances.
Right to Lodge a Complaint: To lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the details provided in Section 9.

8. Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to the practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy regularly for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us at:

Email: [email protected]